Privacy policy
Information about data processing connected with this website and the contact and booking channels it provides access to.
Data controller
The data controller is Dialay Servicios Esteticos, S.L., tax identification number B87124673, with registered address at Av. del Doctor Severo Ochoa, 7, 28100 Alcobendas, Madrid. The contact address for privacy matters and data rights is [email protected].
Data and channels used
Browsing this website does not require registration. If a user calls or contacts us through WhatsApp or Telegram, those channels process the phone number or identifier, technical communication data and any content the user provides. If the public booking service is opened, the information entered is processed within that separate application under the information displayed during the booking process.
Purposes
Personal data is used to answer enquiries, handle requests, manage and confirm bookings, provide the requested service, send appointment-related communications, resolve incidents and comply with applicable administrative, accounting or legal obligations.
Legal bases
Depending on the purpose, processing is based on steps requested before entering into a service, performance of the service relationship, consent expressed by voluntarily starting a communication, compliance with legal obligations and legitimate interests in protecting the channels, preventing misuse and obtaining strictly anonymous commercial measurement.
Retention
Data is kept for as long as necessary to answer the enquiry, manage the booking or provide the service. It may then remain blocked for the periods required to comply with legal obligations or address possible liabilities. Retention within WhatsApp, Telegram, telephone services and the booking application also depends on the operation and policies of those channels.
Recipients and providers
Personal data is not sold. Technical and communications providers may access it where necessary to host the website, operate the booking system or provide the channel selected by the user, and only to the extent required. Data may also be disclosed to public authorities where legally required.
Separate booking application
Book buttons open a public booking application that is separate from this website. The relevant language is passed through its URL. Booking request data is entered and managed in that application, not on the informational pages of this website.
Anonymous commercial measurement
The website prepares anonymous events for general actions such as opening the menu, starting a booking, viewing an FAQ, calling or requesting directions. It does not send names, phone numbers, selected therapists, massage types or booking notes to advertising tools. Google Analytics, advertising pixels, remarketing and advertising platforms are not currently connected.
Your rights
You may request access, rectification, erasure, objection, restriction or portability of your data, where applicable, by emailing [email protected]. Your request must allow your identity to be verified and specify the right you wish to exercise. These rights may be exercised free of charge under the terms set out by applicable law.
Complaints
If you believe your data has not been processed in accordance with the law, you may first contact the controller and may also lodge a complaint with the Spanish Data Protection Agency (AEPD) through www.aepd.es.